The IT Helpdesk provides support for purchasing, installation, configuration and troubleshooting of supported hardware and software. To ensure consistency of support, IT will not provide support for software/hardware that is not on the standard support list; limited consultation may be available.
The Mount Marty Helpdesk is unable to provide hardware support for devices that are not owned by the university. If it is determined that your issue is hardware related, you will be referred to your hardware manufacturer or local IT resources to resolve the issue.
IT provides the following support:
- Installing or reinstalling the application
- Troubleshooting and attempting to resolve application malfunctions
- Providing basic guidance on functionality and features
- Virus scanning and removal
- Installation of hardware
- Minor hardware troubleshooting and attempting to resolve the malfunctions
IT will not provide support for the following:
- Beta software applications
- Software not on the standard support list, although limited support and consultation may be available.
- Software installed on personally owned systems; however, consultation services are provided when possible
- Customized Access databases or in-house developed applications.
The specifications below are known to work with our vendors. We are here to help with any technology needs but support for any personal devices or operating systems is on a best effort basis.
- A system (laptop recommended) running Windows 10 (Professional recommended) or later, MAC OS 10.11 or later.
- A computer that has at least a 2.4 GHz processor
- A minimum of 8 GB of RAM
- 256 GB hard drive or larger
- Wireless capable
- An Ethernet port and HDMI port are recommended
- Some classes may require a webcam for online sessions
- A manufacturer’s warranty is highly recommended
- Chromebooks and Windows 10/11 computers operating in S mode are known to have compatibility issues with software required by students.