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In this article, you will learn what the LancerSolutions support portal offers and how you can use it as a member of the MMU community to request assistance or find answers to frequently asked questions.
LancerSolutions give you quick and easy access to Submit Tickets and review Knowledge Base articles or guides.
Login
- Click "Sign In" in the upper right corner
- Enter your MMU email address and password
Note: This will give you access to additional articles and your personal requests/saved articles
Ensure you are signed in to LancerSolutions to give you additional access and the ability to view your previous requests and saved articles
- Search the support portal in the upper right corner. Keywords will direct you to corresponding services and articles
- The Globe icon, next to the search box, is a filter to search for Service Catalog requests, Knowledge Base articles, or all items
- Submit a Ticket
- This allows you to fill out and submit a ticket to the corresponding department
- View my Tickets
- This allows you to view and manage existing tickets, regardless of ticket status
- Explore the Support Portal
- There are several buttons that act as quick links for direct access to frequently used pages
The Mount Marty Information Technology department has contact information posted as well as quick links get in touch with support
- IT Service Catalog
- A direct link to the IT service request items. This is where users can report an incident or request a service
- IT Knowledge Base
- A direct link to the IT knowledge base category. This is where users can find answers to their questions and view MMU documentation
- Submit a Ticket
- A direct link to submit IT based ticket requests
The Mount Marty Facilities and Operations department has contact information posted as well as quick links to get in touch with support
The Mount Marty Library and Makerspace department has contact information posted as well as quick links to get in touch with support
- Submit a Library Ticket
- A direct link to the Library service request items. This is where users can request assistance from the Library
- Library Knowledge Base
- A direct link to the Library knowledge base category. This is where users can find answers to their questions and view MMU documentation
- Interlibrary Loan Ticket
- A direct link to submit an Interlibrary Loan request
The MMU TeamDynamix Service Catalog is a list of services that students, faculty, and staff can choose from and request. This is a key support structure for the MMU ticketing application. Tickets are directly related to services and clients can use their service catalog to request assistance. Through the service catalog you are able to make requests, check the status of your ticket requests, and communicate with the person working on your requests
Within the Services tab, you will notice a grey menu bar at the top of your screen
- My Favorites shows any services you mark as favorite
- My Recent shows any recently visited services
- My Approvals shows anything you need to approve
- Services A-Z shows a cumulative list of services we have available
- Search will search for the services available
The MMU TeamDynamix Knowledge Base is a self-service library of how-to instructions for institutional processes, services, and technologies. This is a way that users can solve their own problems by providing documentation of common issues and solutions. The self-help Knowledge base is full of helpful articles with content drive by you, the MMU community