Cannot Login to My Computer

Issue/Question

My computer will not log in.

I cannot login to the computer.

The username and password do not work.

Environment

• Windows

Cause

Computer password expired or account password was changed and computer was not rebooted after password was changed.

Signing into a MMU owned system for the first time requires an Ethernet connection at a MMU facility.

Resolution

1. Attempt to use the old password or new password. If both fail, attempt to log in at a MMU Facility or submit an IT ticket.
2. Check if computer is connected to the network using an ethernet cable at a MMU Facility.