To fix this issue all you will need to do is clear your Internet cache history. You will want to choose the "From Beginning of time" option.

Here are the instructions on how to clear the Chrome browser.

If you need assistance, click HERE to submit a ticket.

Clear Cache & Cookies

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

The link below will show you how to clear your Chrome Browser history for PC, Android, Mac & iPhone

How to Clear Chrome Browser history

In Chrome

1. On your computer, open Chrome.
2. At the top right, click More   Clear browsing data.
3. Select a time range, like Last hour or All time.
4. Select the types of information you want to remove.
5. Click Clear data.