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If you notice your laptop is not charging, holding a charge, or powering on at all, please reach out to the IT helpdesk for assistance. You can also attempt these following instructions to get back up and running.
Please:
- Try a different power outlet
- Try a known good power adapter
- Perform a hard reset
- Press and hold down the power button for 15-30 seconds
- Reboot
Note: If the laptop is almost completely charged, the docking station may be designed to work that way to prevent damage to the battery
If you are still noticing issues, contact the IT helpdesk for assistance.