Device Tips, Tricks, and Troubleshooting

General PC errors and issues, device maintenance, and system information.

Categories (1)

Data Storage

Learn how to manage and store your data. Here you can find recommendations and instructions on how to backup your content.
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Articles (30)

Pinned Article Additional Recommended Equipment

Optional technology to enhance your productivity.

Hardware Support or Repairs

The Mount Marty Helpdesk is unable to provide hardware support for devices that are not owned by the university.

How to Create a Gmail Signature

How to set a Gmail Signature.

MacBook Blank Screen Troubleshooting

Troubleshooting MacBook laptops with no video after update.

Windows 11 Tutorial for Beginners

Watch the short video on a Windows 11 Tutorial.

Cannot Login to My Computer

If you cannot log in to your MMU provided computer.

Keeping your Computer Clean

How to keep your PC running heathy.

Setting up Monitors

How to set up new monitors.

Unable to Access "G" Drive

Accessing the Google Drive files.

Browser Environment Markers

How to Create a Browser Extension Environment Marker

Cleaning Keyboard and Mice/Trackpads

How to clean your keyboard and mouse.

Clearing your Browsing History

How to Clear your Browsing History

Delegating Access in Gmail

How to Delegate Access within Gmail.

Reporting an Issue with your MMU Laptop

How to report an issue for your laptop.

Bluetooth Headset not Playing Computer Sounds

Pair your headset to your computer.

Changing Audio Output to Computer Speakers

Setting up audio for computer speakers.

Finding my MMU Asset Tag

How to find my MMU issued asset ID tag.

Locked out of MMU Computer or Email Account

What to do if you are locked out of your account.

Transfer Google File Ownership

How to make someone else the owner of your file.

Computer is Frozen or is Locking Up

Frozen screen or slowed response time.

Converting a Powerpoint to PDF

How to convert a Powerpoint to a PDF

How to create a Vacation Reply

How to set an out-of-office reply.

Keyboard is Not Working

Issues with Mouse and Keyboards.

Laptop is not Charging or Powering on

What to do if you can not power up or charge your laptop.

Computer may be Infected with a Virus or Malware

Potential virus threat.

Converting a Google Doc to a PDF

How to convert a Google Doc to PDF

Creating a Desktop Shortcut

Desktop shortcut creation.

Monitor not Turning On

What to do if your monitor is not working.

Recovering a Deleted or Damaged File

How to recover a file.

How to Create a QR Code

How to generate a shareable QR code.